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Vibrantjointsglo, operating in Victoria, Australia, is committed to customer satisfaction. This Return Policy outlines the terms and conditions for returns, exchanges, and refunds for our curtain installation and home textile services provided throughout Australia.
Due to the custom nature of our curtain and blind installations for Australian homes, made-to-measure products cannot be returned unless there is a manufacturing defect or error on our part. All custom orders are created specifically for your Australian home's measurements and requirements, tailored to your window dimensions and interior design preferences.
Fabric samples provided for selection purposes for your curtain installation project in Australia are non-returnable. Samples are provided to help you make informed decisions about your curtain and textile selections for your Victorian home or other Australian properties.
If you receive a curtain or blind product with a manufacturing defect or if we have made an error in your order for your Australian home, please contact us within 7 days of delivery or installation. We will arrange for inspection of the window treatment and, if confirmed, provide a replacement or refund in accordance with Australian Consumer Law requirements.
If you experience issues with our curtain or blind installation services in your Australian home, please contact us immediately. We will arrange for our installation team to inspect and rectify any installation problems with your window treatments at no additional cost to you, in compliance with our service guarantees for Victorian and Australian installations.
Refunds for curtain installation and home textile services, when applicable, will be processed using the original payment method in Australian Dollars (AUD). Processing times may vary depending on your Australian financial institution. Refunds will be issued within 14 business days of approval for window treatment projects in Victoria and throughout Australia.
| Item Type | Return Eligibility | Timeframe |
|---|---|---|
| Custom-made curtains | Defects only | 7 days |
| Custom-made blinds | Defects only | 7 days |
| Fabric samples | Non-returnable | N/A |
| Installation services | Issues rectified | Immediate |
For eligible returns, items must be:
For defective items or errors on our part, we will cover return shipping costs. For other eligible returns, return shipping costs are the responsibility of the customer unless otherwise specified.
To initiate a return or discuss a potential return regarding your curtain installation or home textile purchase in Australia, please contact us at:
Email: info@vibrantjointsglo.world
Phone: +61403525434
Address: Unit 20/1 Network Dr, Truganina VIC 3029, Australia
Please include your order number and details about the issue when contacting us. This Return Policy applies to all curtain installation and home textile services provided by Vibrantjointsglo throughout Australia, with our primary operations based in Victoria.
Nothing in this Return Policy affects your rights under the Australian Consumer Law (ACL). As an Australian consumer purchasing curtain installation and home textile services, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Our services comply with Australian Consumer Law guarantees regarding acceptable quality, fitness for purpose, and accurate descriptions of our curtain and blind installation services.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page.
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